Noctiv vs Gorgias.
Gorgias is a helpdesk and AI platform for ecommerce support teams. Noctiv is an assistant for any small business's mailbox, stores and service businesses alike. Here is how they compare.
What Gorgias does
Gorgias calls itself the conversational AI platform for ecommerce. It is built primarily for Shopify, and also works with BigCommerce, Magento and WooCommerce. It unifies e-mail, chat, SMS, WhatsApp, Instagram and Facebook into one helpdesk, and offers an AI Agent that handles customer conversations.
According to its pricing page, the helpdesk is billed by ticket volume and never per agent, and the AI Agent is paid for only when it resolves a conversation.
What Noctiv does
Noctiv connects to your existing business mailbox. It drafts replies from your own website, price list and notes, follows up when a customer goes quiet, and hands you anything that needs a person. You approve from your phone.
After the sale it prepares quotes with an Accept link, invoices, delivery notes and CMR consignment notes (beta), and matches bank payment e-mails to invoices. One flat price: $79 a month per business.
Side by side.
| Noctiv | Gorgias | |
|---|---|---|
| Built for | Small businesses: online stores and service businesses | Ecommerce brands, primarily on Shopify |
| Channels | E-mail, in your own mailbox | E-mail, chat, SMS, WhatsApp, Instagram, Facebook |
| Store order data | Not yet: Shopify and WooCommerce order lookups are coming soon | Connects to the store platform (Shopify, BigCommerce, Magento, WooCommerce) |
| Quotes and invoices | Quotes, invoices, delivery notes, CMR (beta) | Not described on Gorgias's website |
| Price | $79/month per business, flat; unlimited conversations | By ticket volume; AI Agent charged per resolved conversation |
Where Noctiv differs.
Any mailbox, any business
No helpdesk to move to. Noctiv works on Gmail, Google Workspace, Hostinger, Zoho or any IMAP mailbox, and fits a repair shop or an agency as well as a store. Outlook and Microsoft 365 are not supported yet.
A flat price
$79 a month per business, plus VAT, however many e-mails arrive. No tickets or resolutions to count.
Quotes, invoices and payments
Quotes from your price list with an Accept link, invoices and delivery notes with your logo, and bank payment e-mails matched to invoices: the steps between an inquiry and being paid.
Approval modes
Every account starts by approving every reply. Move to automatic sending for fully grounded answers when you trust it; complaints, refunds and discount requests always wait for you.
When Gorgias is the better fit
If you run an ecommerce brand with a support team, answer customers on social media and SMS as well as e-mail, and want order data from your store inside the helpdesk today, Gorgias is built for exactly that.
When Noctiv is the better fit
If you're a small team or on your own, most questions arrive by e-mail, and you'd rather keep your mailbox than adopt a helpdesk, Noctiv answers from your own pages, follows up, and takes care of quotes and invoices, for a fixed monthly price.
Information about other products comes from their public websites, checked on 28 September 2026, and may have changed since. Product names are trademarks of their owners; Noctiv is not affiliated with them. Spotted something out of date? Tell us and we'll correct it.