Refund policy.

14-day free trial

Every business gets 14 days free, with no card. Nothing is charged unless you choose to subscribe, so you can see how Noctiv handles your inbox before you pay anything.

Cancel any time

You can cancel in Settings → Manage billing, or by writing to contact@noctiv.io. There is no minimum term and no cancellation fee. Noctiv keeps working until the end of the month you have paid for, and the next month isn't charged.

Partial months

We don't refund the unused part of a month after you cancel, unless the service failed (see below).

When the service fails

If Noctiv didn't work for you because of a fault on our side (for example, it stopped reading or answering your e-mail for a significant part of a billing month), write to us within 30 days. We refund the affected month in full or in part, depending on how long and how badly the service was affected.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are paid by Paddle to the original payment method, usually within 5 to 10 working days; tax is refunded with it. To ask for a refund, write to contact@noctiv.io with the e-mail address you subscribed with, or contact Paddle through the link in your invoice e-mail.

Your legal rights

Noctiv is sold to businesses. This policy doesn't limit any rights you have under the law that applies to you, or under Paddle's buyer terms.

Who we are

Operator

Noctiv, operated by Gvido Angarskis, Latvia

Registration no.

to be added

VAT no.

to be added

E-mail

contact@noctiv.io